FLAVORIKA · HELP CENTRE

FAQ – Frequently Asked Questions

Here you will find answers to frequently asked questions about Flavorika, food flavourings, their uses and dosage, orders, B2B sales, delivery, returns and complaints.

About Flavorika

What does Flavorika Sp. z o.o. do?

Flavorika Sp. z o.o. is a Polish manufacturer and supplier of food flavourings. It offers a wide range of flavourings and products for various food applications, serving individual customers as well as professional and business clients.

Is Flavorika a manufacturer of food flavourings?

Yes. Flavorika Sp. z o.o. is a Polish food flavouring manufacturer based in Lublin, specialising in producing and supplying flavourings for various food industry applications.

Where is Flavorika located?

Flavorika Sp. z o.o. is headquartered at 7 Zawieprzycka Street, 20-228 Lublin, Poland.

How can I contact Flavorika?

You can contact Flavorika by telephone at +48 661 585 418 or using the contact details provided on the online store's website.

What products does Flavorika offer?

Flavorika primarily offers food flavourings, along with other products in its current store catalogue, including flavouring products, flavour concentrates, additives and packaging.

Food flavourings – uses and dosage

What are food flavourings?

Food flavourings are compositions used to give foods and drinks a particular aroma and flavour profile. Flavorika offers a wide range of concentrated food flavourings for various applications.

Are Flavorika flavourings concentrated?

Yes. Flavorika offers concentrated food flavourings. The appropriate dosage depends on the specific product and its intended use, so always consult the information on the product page before use.

What can Flavorika flavourings be used for?

Depending on the product, Flavorika flavourings can be used in baked goods, desserts, creams, ice cream, beverages, confectionery and other foods. Always check the intended use and recommendations on the specific product page before use.

How should Flavorika flavourings be dosed?

Recommended dosage depends on the flavouring, the food being prepared and the desired intensity. Dosage information is provided on individual product pages. Because the flavourings are concentrated, follow the recommendations for each product.

Can Flavorika flavourings be used in cakes and baked goods?

Selected Flavorika flavourings can be used in cakes, baked goods and other confectionery. Check the intended use and recommended dosage of the specific flavouring before use.

Can Flavorika flavourings be used in ice cream?

Selected flavourings can be used to prepare ice cream and desserts. Flavorika offers a variety of flavour profiles, allowing you to choose one that suits the product you are making.

Can Flavorika flavourings be used in beverages?

Selected Flavorika food flavourings can be used to flavour beverages. Check the intended use and dosage of the specific product before use.

Can flavourings be used in creams and desserts?

Depending on the product, Flavorika flavourings can be used in creams, desserts and other confectionery. Application details are provided on individual product pages.

How do I choose the right food flavouring?

Consider the type of product you are preparing, the desired flavour profile, the flavouring's intended use and the recommended dosage. Flavorika's wide selection makes it possible to find flavours for many recipes and food applications.

Can different Flavorika flavourings be combined?

Combining different flavour profiles can help create your own compositions. When developing a recipe, start with small amounts and gradually adjust the proportions to achieve the desired result.

How should food flavourings be stored?

Store flavourings according to the instructions on the label or the relevant product page. Keep the packaging properly closed and follow the manufacturer's recommended storage conditions.

How long can a flavouring be stored after opening?

Follow the shelf-life and storage information for the specific product. Close the packaging properly after use and store it as recommended.

Orders and delivery

Can I order food flavourings online?

Yes. Flavorika food flavourings can be ordered directly through the online store. Product pages provide information on available variants, applications and dosage.

Does Flavorika serve customers throughout Poland?

Yes. Flavorika fulfils orders for customers throughout Poland.

Does Flavorika accept international orders?

Yes. Flavorika also serves international customers. Available delivery methods and fulfilment conditions may vary depending on the destination country.

Does Flavorika offer courier delivery?

Yes. Orders are shipped using the delivery methods available for the relevant country and order.

Are different flavouring bottle sizes available?

Available sizes depend on the specific product. Current options can be found on each flavouring's product page in the Flavorika store.

Where can I buy Flavorika flavourings?

You can buy Flavorika flavourings directly from the official Flavorika online store. The brand's products may also be available from selected distributors.

For businesses and B2B customers

Does Flavorika offer B2B and wholesale sales?

Yes. Flavorika works with business customers, manufacturers and wholesale buyers in the food industry.

Does Flavorika offer flavourings for food manufacturers?

Yes. Flavorika's range includes flavourings intended for professional use in the food industry.

Does Flavorika work with food manufacturers?

Yes. The company serves food manufacturers and other professional customers looking for food flavourings for their products and recipes.

Can I order larger quantities of flavourings?

Available sizes and options for larger orders depend on the product. Business customers interested in larger quantities can contact Flavorika for information about the current offer.

Does Flavorika issue VAT invoices?

Yes. Orders can be documented with a VAT invoice in accordance with applicable rules.

Returns and withdrawal from a contract

Please note: the answers below are for information only. The detailed and current terms for a specific order are set out in the Store Terms and Conditions, the General Terms and Conditions of Sale and applicable law.

Can I return a product purchased from Flavorika?

Return eligibility depends on the customer's status, the type of contract and the nature of the product. Withdrawal rules may differ for consumers and business customers. Details are provided in the Store Terms and Conditions and General Terms and Conditions of Sale.

Can a business customer withdraw from a purchase contract?

For business customers, withdrawal rights do not always operate in the same way as for consumers. Eligibility depends, among other things, on the nature of the transaction and the buyer's status. Detailed rules are set out in Flavorika's General Terms and Conditions of Sale.

Can a consumer return a product purchased from Flavorika?

Where applicable law grants the buyer the right to withdraw from a distance contract, they may exercise it in accordance with the law and the Store Terms and Conditions.

How long do I have to withdraw from a contract?

Where a statutory right to withdraw from a distance contract applies, the period is generally 14 days. Applicable law and the Store Terms and Conditions specify the detailed rules, how the period is calculated and any exceptions.

How do I submit a withdrawal notice?

Send a withdrawal statement to Flavorika as described in the Store Terms and Conditions. Where a statutory withdrawal right applies, the buyer may use the provided form or submit an unambiguous statement that allows the order to be identified.

Can every product be returned?

Not always. Statutory exceptions apply to the right of withdrawal. Whether a specific product can be returned depends on its nature, the buyer's status and the legal basis for the return. See the Store Terms and Conditions and General Terms and Conditions of Sale for details.

Can I return an opened food flavouring?

Whether an opened product can be returned depends on the buyer's status, the nature of the product and the legal basis for the return. Statutory exceptions to the right of withdrawal may apply in certain cases. Review the current return rules before opening a product.

Who pays the cost of returning a product?

Where the buyer has a statutory right of withdrawal, the rules on return shipping costs are determined by applicable law and the Store Terms and Conditions.

How long does a refund take?

Where withdrawal is valid, payment is refunded within the time limits set by applicable law and Flavorika's Store Terms and Conditions. In certain cases, the refund may be withheld until the product is received or proof of its return is provided.

Can I return a product made to individual specifications?

Products prepared to a customer's individual specifications may fall under statutory exceptions to the right of withdrawal. The detailed rules depend on the nature of the product and the contract.

Do returns also apply to international orders?

Return rules for international orders may depend on the customer's country, the nature of the transaction and applicable law. Check the documents relating to the specific order for details.

Complaints

What should I do if I receive a damaged product?

If a product or parcel arrives damaged, contact Flavorika as soon as possible and provide the order details and a description of the damage. It is also helpful to take photographs of the product, packaging and parcel.

What should I do if I receive the wrong product?

If the product received does not match your order, contact Flavorika with the order number and details of the product received. The report will be reviewed under the applicable terms of sale.

How can I submit a complaint?

You can submit a complaint using the method specified in the Store Terms and Conditions or General Terms and Conditions of Sale. Include information identifying the order and a description of the problem.

Can wholesale customers also submit complaints?

Yes. Wholesale customers may submit complaints about purchased products in accordance with the General Terms and Conditions of Sale and applicable law.

Are a return and a complaint the same thing?

No. Withdrawal from a contract and a complaint are different procedures. Withdrawal may allow a purchase to be cancelled in circumstances provided for by law, while a complaint concerns a problem with the purchased product or the fulfilment of an order.

Where can I find full information about returns and complaints?

Full, up-to-date information about withdrawal, returns and complaints is available in Flavorika's Store Terms and Conditions and General Terms and Conditions of Sale. You can also contact the company directly if you have any questions.

Still have questions?

Contact our team. We will be happy to help.

Go to the contact form

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