FAQ – Frequently Asked Questions
Here you will find answers to frequently asked questions about Flavorika, our food flavourings, their applications and dosage, ordering, B2B sales, delivery, returns and complaints.
About Flavorika
What does Flavorika Sp. z o.o. do?
Flavorika Sp. z o.o. is a Polish manufacturer and supplier of food flavourings. We offer a wide selection of flavourings for various food applications and serve individual customers as well as professional and business customers.
Is Flavorika a food flavouring manufacturer?
Yes. Flavorika Sp. z o.o. is a Polish food flavouring manufacturer based in Lublin, Poland. The company specialises in the production and supply of flavourings for a variety of applications in the food industry.
Where is Flavorika located?
Flavorika Sp. z o.o. is located at Zawieprzycka 7, 20-228 Lublin, Poland.
How can I contact Flavorika?
You can contact Flavorika by telephone at +48 661 585 418 or by using the contact details available on our online store.
What products does Flavorika offer?
Flavorika primarily offers food flavourings as well as other products available in our current catalogue, including flavouring products, additives and packaging.
Food flavourings – applications and dosage
What are food flavourings?
Food flavourings are preparations used to give food and beverages a specific aroma and flavour profile. Flavorika offers a wide range of concentrated food flavourings designed for various food applications.
Are Flavorika food flavourings concentrated?
Yes. Flavorika offers concentrated food flavourings. The appropriate dosage depends on the specific product and its intended application, so please check the information provided on the individual product page before use.
What can Flavorika food flavourings be used for?
Depending on the individual product, Flavorika food flavourings can be used in applications including baked goods, desserts, creams, ice cream, beverages, confectionery and other food products.
Before use, please check the intended applications and recommendations provided on the relevant product page.
How should Flavorika food flavourings be dosed?
The recommended dosage depends on the particular flavouring, the product being prepared and the desired intensity. Dosage information is provided on individual product pages.
Because Flavorika flavourings are concentrated, the recommendations provided for each individual product should be followed.
Can Flavorika flavourings be used for cakes and baked goods?
Selected Flavorika flavourings can be used in cakes, baked goods and other confectionery applications. Before use, please check the intended application and recommended dosage of the individual flavouring.
Can Flavorika flavourings be used for ice cream?
Selected flavourings can be used in ice cream and desserts. Flavorika offers a wide variety of flavour profiles, making it possible to select a flavouring that suits the character of the product being prepared.
Can Flavorika flavourings be used in beverages?
Selected Flavorika food flavourings can be used to flavour beverages. Please check the intended application and recommended dosage of the individual product before use.
Can Flavorika flavourings be used in creams and desserts?
Depending on the individual product, Flavorika flavourings can be used in creams, desserts and other confectionery products. Application information is provided on individual product pages.
How do I choose the right food flavouring?
When choosing a food flavouring, consider the type of product you are preparing, the desired flavour profile, the intended application and the recommended dosage. Flavorika's wide selection of flavours makes it possible to find suitable flavourings for many different recipes and food applications.
Can different Flavorika flavourings be combined?
Combining different flavour profiles can be a way to create your own flavour compositions. When developing a recipe, it is advisable to start with small quantities and gradually adjust the proportions to achieve the desired result.
How should food flavourings be stored?
Food flavourings should be stored according to the information provided on the product label or individual product page. The packaging should be properly closed and the product should be stored under the conditions recommended by the manufacturer.
How long can a flavouring be stored after opening?
Please follow the shelf-life and storage information provided for the individual product. After use, the packaging should be properly closed and stored according to the recommendations.
Orders and delivery
Can I order Flavorika food flavourings online?
Yes. Flavorika food flavourings can be ordered directly through the Flavorika online store. Individual product pages provide information about available variants, applications and dosage.
Does Flavorika ship throughout Poland?
Yes. Flavorika fulfils orders for customers throughout Poland.
Does Flavorika ship internationally?
Yes. Flavorika also serves international customers. Available delivery methods and shipping conditions may vary depending on the destination country.
Does Flavorika offer courier delivery?
Yes. Orders are shipped using the delivery methods available for the particular destination and order.
Are Flavorika flavourings available in different sizes?
Available sizes depend on the individual product. Current options can be found directly on the relevant product page in the Flavorika online store.
Where can I buy Flavorika food flavourings?
Flavorika food flavourings can be purchased directly from the official Flavorika online store. Flavorika products may also be available through selected distributors.
B2B and professional customers
Does Flavorika offer B2B and wholesale sales?
Yes. Flavorika works with business customers, manufacturers and wholesale customers in the food industry.
Does Flavorika supply flavourings for food manufacturers?
Yes. The Flavorika range includes food flavourings suitable for professional applications in the food industry.
Does Flavorika work with food manufacturers?
Yes. Flavorika supplies food manufacturers and other professional customers looking for food flavourings for their products and recipes.
Can I order larger quantities of food flavourings?
Available sizes and options for larger orders depend on the individual product. Business customers interested in larger quantities can contact Flavorika for information about current availability and B2B options.
Does Flavorika issue VAT invoices?
Yes. Orders can be documented with a VAT invoice in accordance with the applicable rules.
Returns and withdrawal from the contract
Please note: the following answers are provided for general information only. The detailed and current rules applicable to a particular order are set out in the Flavorika Terms and Conditions, General Terms and Conditions of Sale and applicable law.
Can I return a product purchased from Flavorika?
The possibility of returning a product depends on the customer's status, the type of contract and the nature of the purchased product. Withdrawal rights may differ between consumers and business customers. Detailed information can be found in the applicable Terms and Conditions and General Terms and Conditions of Sale.
Can a business customer withdraw from a purchase contract?
For business customers, withdrawal rights do not necessarily apply in the same way as they do to consumers. The possibility of withdrawal depends, among other factors, on the nature of the transaction and the status of the buyer. Detailed rules are set out in Flavorika's General Terms and Conditions of Sale.
Can a consumer return a product purchased from Flavorika?
If applicable law grants the buyer a right to withdraw from a distance contract, that right may be exercised in accordance with applicable law and the Flavorika Terms and Conditions.
How much time is allowed for withdrawal from a contract?
Where a buyer has a statutory right to withdraw from a distance contract, the withdrawal period is generally 14 days. Detailed rules, the calculation of the period and applicable exceptions are governed by applicable law and the Flavorika Terms and Conditions.
How do I submit a withdrawal request?
A withdrawal statement should be submitted to Flavorika in the manner specified in the Terms and Conditions. Where the buyer has a statutory right of withdrawal, the available withdrawal form may be used or an unambiguous statement identifying the relevant order may be submitted.
Can every product be returned?
Not necessarily. Statutory exceptions may apply to the right of withdrawal. Whether a particular product can be returned depends on the nature of the product, the buyer's status and the legal basis for the return. Detailed information is available in the Terms and Conditions and General Terms and Conditions of Sale.
Can an opened food flavouring be returned?
The possibility of returning an opened product depends on the buyer's status, the nature of the product and the legal basis for the return. Statutory exceptions to the right of withdrawal may apply in certain circumstances. Customers should review the current return conditions before opening a product.
Who pays the cost of returning a product?
Where a buyer has a statutory right of withdrawal, the rules concerning return shipping costs are governed by applicable law and the Flavorika Terms and Conditions.
How long does a refund take?
Where withdrawal is effective, payments are refunded within the periods specified by applicable law and the Flavorika Terms and Conditions. In certain circumstances, a refund may be withheld until the returned goods have been received or evidence of their return has been provided.
Can a custom-made product be returned?
Products manufactured or prepared according to an individual customer's specifications may be subject to statutory exceptions to the right of withdrawal. The applicable rules depend on the nature of the product and the contract.
Do the return rules also apply to international orders?
Return rules for international orders may depend on the customer's country, the nature of the transaction and the applicable law. Customers should consult the documents applicable to their particular order.
Complaints
What should I do if my product arrives damaged?
If a product or parcel arrives damaged, please contact Flavorika as soon as possible and provide details of the order and the damage. Photographs of the product, packaging and parcel may also be helpful.
What should I do if I receive the wrong product?
If the product received does not match the order, please contact Flavorika and provide the order number and details of the product received. The case will be reviewed in accordance with the applicable terms of sale.
How can I submit a complaint?
A complaint can be submitted using the method specified in the Flavorika Terms and Conditions or General Terms and Conditions of Sale. The complaint should contain information allowing the order to be identified and a description of the problem.
Can wholesale customers submit complaints?
Yes. Wholesale customers can submit complaints concerning purchased products in accordance with the General Terms and Conditions of Sale and applicable law.
Are a return and a complaint the same thing?
No. Withdrawal from a contract and making a complaint are different procedures. Withdrawal may allow a customer to cancel a purchase where provided for by law, while a complaint concerns a problem with the purchased product or the fulfilment of an order.
Where can I find full information about returns and complaints?
Full and current information about withdrawal, returns and complaints can be found in the Flavorika Terms and Conditions and General Terms and Conditions of Sale. Customers can also contact Flavorika directly if further information is required.