FLAVORIKA · SHIPPING INFORMATION

Delivery and shipping

Explore available delivery methods, estimated delivery times and how we pack orders.

Flavorika orders are shipped via Poczta Polska and DHL. Service availability and final shipping costs depend on the destination, weight and shipment type.

1. Poczta Polska (Polish Post)

Domestic shipments

Priority parcel: estimated delivery is the next business day after dispatch (D+1).

Priority registered post: the estimated delivery date is the next working day after posting (D+1), provided the item is posted by 3.00 pm.

International shipments

Delivery times for international parcels depend on the destination country and the postal operator’s terms.

Service information: Poczta Polska.

Track shipments: Poczta Polska eMonitoring.

2. DHL courier

Domestic shipments

Up to 31.5 kg: expected delivery on the next business day.

Over 31.5 kg: delivery on the earliest possible business day, subject to the carrier’s terms.

DHL POP and DHL BOX: the parcel may be held for collection for 2 days; check the carrier’s notification for the exact deadline.

International shipments

DHL Express Worldwide: approximately 1–2 business days (for the described option up to 2 kg).

DHL Economy Select: approximately 2–4 business days.

DHL Parcel Connect Plus: approximately 2–10 business days, depending on the destination.

Estimated DHL Parcel Connect delivery times

2 business days

Germany, Czechia, Netherlands, Slovakia, Austria

2–3 business days

Belgium, Lithuania, Latvia, Hungary

3–4 business days

Denmark, Estonia, Spain, Luxembourg, Sweden, Italy

4–5 business days

Croatia, France, Portugal, Romania, Slovenia

5–10 business days

Bulgaria (5), Greece (7), Cyprus (10)

All delivery times are estimates, not guarantees. They may depend on service availability, customs clearance and current carrier conditions.

Tracking and information: DHL – track a shipment.

3. Shipping costs and packaging

We pack orders in cardboard cartons or boxes suited to their contents and weight.

For postal shipments up to 2 kg, size L limits may apply: combined dimensions up to 900 mm, longest side up to 600 mm and weight up to 2,000 g, depending on the selected service.

A packaging and handling fee of PLN 1–2, may be included if disclosed in the costs shown to the customer before placing the order.

For wholesale orders, shipping is generally paid by the buyer, in accordance with the arrangements and amount stated before purchase.

4. Returns and complaints

If you wish to return a product or make a complaint, contact us with your order number and a description of the issue. Consumer withdrawal and complaint rights are governed by applicable law and the store’s terms and conditions.

If a shipment is damaged, we recommend checking it on delivery, taking photographs and, if possible, preparing a damage report with the carrier. The absence of such a report does not remove statutory consumer rights.

Other documents confirming the transaction may also serve as proof of purchase; a receipt is not the only acceptable form of evidence.

If the issue results from an error in fulfilling your order, please contact us to agree on a solution and shipping costs in accordance with applicable law.

Send returns and complaints to the address provided in the store’s contact details.